We want all our customers to enjoy their fireworks safely and with confidence. If you are not satisfied with your purchase, we offer a money-back guarantee under the following conditions:
1. Proof of Purchase
· The product must have been purchased directly from one of our official shops:
1. All Sorts Fireworks
2. Mr. Magic Fireworks
3. Sky High Fireworks – Prescott
4. Sky High Fireworks – Chorley
· A valid receipt from the time of purchase must be presented.
2. Proof of Use
· The firework(s) in question must be filmed during use so that we have clear proof of the product’s performance.
· The video must show the firework being lit and used in full.
3. Timeframe for Claim
· Any claim under this guarantee must be made within 48 hours of setting off the firework(s).
· Claims made after this period will not be accepted.
4. How to Submit a Claim
You may submit your claim by:
· Visiting any of the above shops in person, OR
· Contacting us via our official Facebook page, OR
· Contacting us by phone and then sending the required proof (receipt and video) to us.
5. Conditions for Refund
· The claim will only be processed if all the above requirements (proof of purchase, receipt, video evidence, and timeframe) are met.
· Refunds will be made in the same form as the original payment.
· We reserve the right to reject any claim that does not meet the requirements.
6. General Terms
· This guarantee applies only to fireworks purchased from the shops listed above.
· This guarantee does not affect your statutory rights.