Ask to return something

Tell us what arrived and what is wrong with it. We will come back to you before anything is sent anywhere.

The order

Order number

On your order confirmation email.

Order date optional

You

First name

Last name

Email address

Telephone

What you are returning

Firework

Product code

How many

What is wrong

Has it been opened? Yes, the packaging is open No, it is sealed as it arrived

Anything else optional

If something is damaged, say how — it saves a round of questions.

Cancel

Do not post fireworks back

Fireworks are hazardous goods. Do not put them in the post or hand them to a courier until we have told you how — sending them yourself is against carrier rules and can be an offence.

Wait for us to come back to you.

Faster by phone

If something arrived damaged, ringing the shop you ordered from usually settles it the same day.